REAL-TIME AI CALL ANSWERING
TCB Voice Product
TCB AI Voice Answering Service
Answer the call. Capture what matters.
A custom AI voice answering service that speaks naturally with callers, follows your intake process, confirms important details, and creates a structured handoff for your team.
- LIVE
- Voice conversation
- BILINGUAL
- English & Spanish
- STRUCTURED
- Caller intake
MORE THAN A VOICEMAIL BOX
Give callers a useful conversation when your staff cannot answer.
TCB AI Voice Answering connects a real-time conversational assistant with a business phone workflow. It can greet the caller for the organization or location, ask one clear question at a time, and gather the information a human team member needs for follow-up.
The working system integrates with Asterisk and AudioSocket, supports location-specific call paths, conversational English and Spanish, live transcription, confirmed intake details, and structured call records. TCB configures the experience around the organization rather than dropping in a generic script.
CAPABILITIES
One system for the whole workflow.
Practical tools for the people operating the system, the managers responsible for it, and the technicians supporting it.
Natural real-time conversation
Listen and respond during the call with short, professional prompts shaped around the caller's answers.
Custom caller intake
Collect names, callback numbers, email, location, address, reason for calling, urgency, or other required fields.
English & Spanish
Ask the caller's language preference and continue the intake in the selected language.
Phone-system integration
Connect the assistant through supported Asterisk, SIP, extension, AudioSocket, and custom call-flow environments.
Confirmation & handoff
Repeat key details before ending the call and prepare a structured record for staff follow-up or connected workflows.
Multi-location configuration
Use different greetings, scripts, routing, intake requirements, and service instructions by number or location.
FROM PLAN TO DAILY USE
A clear path into production.
TCB works through the details that make technology useful after installation—not just during the demo.
- 01
Design the call
Map greetings, languages, common reasons for calling, required details, escalation points, and the desired human handoff.
- 02
Connect & train
Integrate the phone route, configure the assistant's organization-specific instructions, and test real caller scenarios.
- 03
Review & refine
Evaluate calls and intake quality, then adjust prompts, routing, notifications, and integrations as needs evolve.
BUILT TO FIT
Commercial tools without enterprise clutter.
Useful for focused local operations and structured enough to grow across teams, doors, sites, or locations.
Service businesses
Capture the problem, location, urgency, and callback details needed to dispatch or follow up.
Discuss your needs →Nonprofits & public-facing organizations
Give callers a patient, consistent intake experience in English or Spanish.
Discuss your needs →Organizations with multiple locations
Answer for the correct site with location-specific instructions, details, and follow-up paths.
Discuss your needs →VOICE WORKFLOW DEMO
Tell us what should happen when someone calls.
Useful details include phone provider, current call flow, hours, call volume, languages, locations, common caller needs, required intake fields, escalation rules, notification preferences, and where completed call information should go.